Terms & Conditions

Welcome to Skinolla.com. By accessing, browsing, or purchasing from our website, you agree to comply with and be bound by the following Terms & Conditions. Please review them carefully before using our services.

1. About Skinolla

Skinolla.com is an online platform offering skincare devices, beauty tools, accessories, and related personal-care products for customers within the United Arab Emirates and selected regions. These Terms govern your use of the website and any transactions completed through it.

Skinolla reserves the right to revise or update these Terms at any time. Any changes will take effect immediately upon posting on the website.

2. Eligibility to Use

By using Skinolla.com, you confirm that:

• You are at least 18 years of age, or using the website under the supervision of a parent or legal guardian.

• You are legally permitted to enter into binding agreements under applicable UAE laws.

3. Product Information & Availability

• All products displayed are subject to availability and confirmation at the time of order.

• Product images and descriptions are provided for reference; actual appearance, packaging, or specifications may vary slightly.

• Skinolla reserves the right to limit quantities, modify product details, or discontinue products without prior notice.

4. Pricing & Payments

• All prices are displayed in UAE Dirhams (AED) and are exclusive of VAT unless stated otherwise.

• VAT and delivery charges, if applicable, will be calculated and shown at checkout.

• Prices may be changed at any time without prior notice.

• Payment methods accepted are those displayed on the checkout page. In some cases, orders may be processed in multiple shipments, which may result in multiple transaction entries.

5. Order Confirmation & Cancellation

• Submitting an order does not constitute final acceptance.

• Skinolla reserves the right to cancel or reject any order due to stock issues, pricing inaccuracies, technical errors, or suspected fraudulent activity.

• If an order is cancelled after payment, the amount will be refunded to the original payment method in accordance with our refund timelines.

6. Shipping & Delivery

• Orders are delivered through in-house logistics or approved third-party courier partners.

• Delivery timeframes are estimates and may vary due to location, courier delays, or unforeseen circumstances.

• Skinolla is not liable for delays caused by external factors such as weather conditions, customs clearance, or force majeure events.

For more details, please refer to our Shipping Policy.

7. Returns & Refunds

• Returns and refunds are governed by our Return & Refund Policy.

• Eligible products must be unused, unopened, and returned in their original packaging.

• Due to hygiene and safety reasons, certain personal-care and skincare devices may not be eligible for return once opened.

• Approved refunds will be issued only through the original payment method.

8. Safe Use & Disclaimer

• Skinolla products are intended for personal cosmetic use only.

• Results may vary depending on individual skin type and usage.

• Skinolla is not responsible for adverse reactions caused by misuse or failure to follow provided instructions.

• Customers are advised to consult a qualified dermatologist or professional before using advanced skincare devices.

9. User Conduct

You agree not to:

• Use the website for unlawful, misleading, or fraudulent purposes.

• Attempt to interfere with the website’s security or functionality.

• Copy, misuse, or exploit Skinolla’s content, branding, or intellectual property.

Skinolla reserves the right to restrict or terminate access for violations of these Terms.

10. Intellectual Property Rights

All website content, including text, images, product designs, logos, graphics, and trademarks, is the exclusive property of Skinolla or its licensors and is protected under applicable intellectual property laws. Unauthorized use is strictly prohibited.

11. Limitation of Liability

To the maximum extent permitted by law:

• Skinolla shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products.

• Our total liability shall not exceed the value of the product purchased by the customer.

12. Compliance & Restricted Jurisdictions

Skinolla does not trade with individuals or entities from countries sanctioned under OFAC or other applicable international regulations. Any such transactions will be automatically declined.

13. Governing Law & Jurisdiction

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of the United Arab Emirates. Any disputes shall fall under the exclusive jurisdiction of the courts of the UAE.

14. Contact Us

For questions or concerns regarding these Terms & Conditions, please contact us through the official contact details provided on Skinolla.com.

By using Skinolla.com, you acknowledge that you have read, understood, and agreed to these Terms